Terms and Conditions of Supply and Service

1. IDENTIFICATION OF THE PROVIDER

• Company name: OASLY AQUA S.L. ("Oasly", "we", "us")
• Tax ID (CIF/NIF): B22655765
• Registered office: C/ Dega Bahi 28, 08026 Barcelona, Spain
• E‑mail: legal@oasly.com | Tel: +34 689 44 85 08

2. DEFINITIONS

• "Device" – the domestic reverse‑osmosis water filtration unit supplied by Oasly.
• "Subscription Service" – a lease of the Device with associated support and filter replacements.
• "Purchase" – the outright sale of the Device to the Customer.
• "Installation Service" – the optional on‑site installation of the Device offered solely within the Barcelona metropolitan area.
• "Customer" or "you" – the natural or legal person contracting with Oasly.
• "Agreement" – these Terms, together with the Order Confirmation and any special conditions expressly agreed in writing.

3. SCOPE

These Terms govern all offers, sales, subscriptions, installations, referrals and after‑sales services supplied by Oasly within Spain. Conflicting terms proposed by the Customer shall be of no effect unless expressly accepted in writing by Oasly.

4. SERVICES AND OPTIONS

5. PRICES, PAYMENT AND BILLING

• 5.1 Prices include VAT unless stated otherwise. Delivery or installation fees, if applicable, will be shown prior to checkout.
• 5.2 Subscription fees are charged in advance by the frequency selected. The first charge is made on the activation date.
• 5.3 The Customer authorises Oasly to collect recurring charges via the chosen payment method. Failed payments may incur bank fees and entitle Oasly to suspend or terminate the Service.
• 5.4 Oasly may adjust Subscription fees upon at least thirty (30) days' written notice, effective on the next billing cycle.

6. DELIVERY AND TITLE

• 6.1 Delivery dates are estimates. Risk of loss passes to the Customer upon delivery of the Device or, for Installation Service, upon successful commissioning.
• 6.2 For Purchases, title passes pursuant to Clause 4.2(a). For Subscriptions, title remains with Oasly and the Customer shall not sell, pledge, relocate or tamper with the Device without Oasly's prior written consent.

7. CUSTOMER OBLIGATIONS

• 7.1 Provide a standard 230 V power outlet, potable cold‑water supply and sufficient under‑sink space.
• 7.2 Use the Device solely for domestic potable water and in accordance with the user manual.
• 7.3 Inspect the Device periodically for leaks.
• 7.4 Allow reasonable access for filter changes, inspections or retrieval of the Device upon termination.
• 7.5 Indemnify Oasly against claims arising from (i) unauthorised relocation or modification, (ii) misuse, negligence or breach of this Agreement.

8. MAINTENANCE AND FILTER REPLACEMENT

• 8.1 For Subscription Customers, Oasly supplies and, where applicable, installs replacement filter sets every twelve (12) months (or twenty‑four (24) months where specified by the model).
• 8.2 For Purchases, the Customer is responsible for timely filter changes. Consumables are available from Oasly's webshop.

9. WARRANTY

• 9.1 Subscription: Oasly will repair or replace a defective Device at its own cost unless the defect is caused by an excluded circumstance (e.g. lightning, misuse, unauthorised repair).
• 9.2 Purchase: statutory consumer rights remain unaffected.
• 9.3 To request service, contact support@oasly.com with proof of purchase and serial number.

10. LIMITATION OF LIABILITY

• 10.1 Except for death or personal injury caused by negligence and other liability that cannot be excluded under mandatory law, Oasly's total cumulative liability under this Agreement shall not exceed (i) the total Subscription fees paid by the Customer in the preceding twelve (12) months, or (ii) the purchase price of the Device, as applicable.
• 10.2 Oasly shall in no event be liable for indirect, consequential or incidental damages such as property damage from water leakage, loss of data, business interruption or loss of profit.
• 10.3 The Customer acknowledges that connecting the Device to the water supply is done at the Customer's own risk and that professional installation is recommended where local regulations so require.

11. CANCELLATION AND RIGHT OF WITHDRAWAL

• 11.1 Cooling‑Off Period (Distance Sales) – The Customer may withdraw from a Purchase or Subscription within fourteen (14) calendar days from delivery, by sending an unequivocal statement to Oasly. The Device must be returned in resaleable condition; the Customer bears return shipping costs unless the item is faulty.
• 11.2 Cancellation of Subscription after the Cooling‑Off Period – The Customer may cancel the Subscription at any time by giving at least two (2) months' written notice to allow for scheduling retrieval of the Device. During the notice period, the Subscription remains active and payable. Deposit (if any) is refunded after return of the Device in good condition save for normal wear.
• 11.3 Oasly may cancel the Subscription for material breach (including non‑payment) by giving fourteen (14) days' notice, or immediately if fraud is suspected. In such case Oasly may recover the Device and outstanding amounts.
• 11.4 Purchases may be returned within thirty (30) days of receipt subject to a 10 % restocking fee; shipping costs are non‑refundable.

12. TERMINATION AND EFFECTS

Upon termination for any reason (a) the Customer shall grant Oasly access to remove the Device within Barcelona, (b) recurring charges cease upon actual removal, and (c) clauses which by nature survive—e.g. liability, governing law—shall remain in force.

13. REFERRAL PROGRAMME

Bonuses are issued once the qualifying criteria in Clause 4.5 are met and are applied as a bill credit or voucher. Self‑referrals and resale are prohibited. Oasly may amend or discontinue the programme at any time.

14. FORCE MAJEURE

Oasly shall not be liable for delay or failure caused by events beyond its reasonable control, including but not limited to traffic accidents, extreme weather, supply‑chain disruptions, power outages or governmental acts.

15. PERSONAL DATA

Personal data are processed in accordance with Oasly's Privacy Policy available at www.oasly.com/legal and with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

16. INTELLECTUAL PROPERTY

All trademarks, logos, manuals and website content are the exclusive property of Oasly or its licensors. No rights are granted except as necessary for normal use of the Device.

17. AMENDMENTS

• 17.1 Oasly may modify these Terms (including any referenced policies) at any time to reflect changes in law, best practice, Device specifications or business requirements.
• 17.2 Material changes will be notified at least thirty (30) days in advance by e‑mail or through an in‑account message. Continued use of the Device or Services after the effective date constitutes acceptance of the revised Terms.

18. WEBSITE TERMS OF USE & DISCLAIMER

• 18.1 Accessing www.oasly.com or any related sub‑domain (collectively the "Website") confers the condition of User and implies acceptance of this section in addition to the foregoing Terms.
• 18.2 The User undertakes to use the Website, its contents and services in compliance with Spanish Law 34/2002 of 11 July on Information Society Services and E‑Commerce (LSSI), these Terms, good faith and public order, and to refrain from: (a) engaging in illicit or fraudulent activities; (b) introducing malware or any other code liable to damage Oasly's systems or third parties; (c) infringing intellectual‑property or personality rights; (d) harvesting data or interfering with other Users' access.
• 18.3 Oasly endeavours to ensure that the Website is secure and that information is accurate and up to date, but (i) does not guarantee uninterrupted availability, absence of errors or viruses, and (ii) reserves the right to suspend, withdraw or amend the service without prior notice for maintenance or any other reason reasonably required.
• 18.4 Hyperlinks on the Website may lead to third‑party sites beyond Oasly's control; Oasly assumes no responsibility for their content or availability, and access to such sites is at the User's sole risk.
• 18.5 All Website content (texts, graphics, logos, software, etc.) is protected by intellectual‑property law. Reproduction or distribution, in whole or in part, for commercial purposes requires Oasly's prior written consent.
• 18.6 The Website uses cookies and similar technologies. For details, please refer to the separate Cookie Policy accessible from the Website footer.

19. GOVERNING LAW AND JURISDICTION

• 19.1 This Agreement is governed by and construed in accordance with Spanish law.
• 19.2 For any dispute or claim arising from or relating to these Terms, the parties irrevocably submit to the exclusive jurisdiction of the Courts and Tribunals of the city of Barcelona, without prejudice to any mandatory consumer venue protections.

20. CONTACT

For questions, claims or to exercise statutory rights, please write to: